Privacy Policy

Privacy Policy

Last updated: 22/08/2026

Arcaico Instruments respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how personal data is collected, used and protected when you visit https://www.arcaico.eu, contact us, purchase products through our online store or interact with our services.

1. Data Controller

The Data Controller is:

Arcaico

For privacy-related questions or requests, you can contact us at:

support@arcaico.eu

  1. Personal Data We Collect

Depending on how you interact with Arcaico Instruments, we may collect the following categories of personal data:

  • name and surname;
  • billing and shipping address;
  • email address;
  • telephone number, where provided;
  • order and transaction information;
  • information contained in communications with our support team;
  • information provided when requesting product support, repairs or after-sales assistance;
  • technical information relating to your visit to our website;
  • information concerning your consent and communication preferences.

We collect only the information necessary for the specific purpose for which it is processed, in accordance with the principle of data minimisation.

  1. How We Use Personal Data

Personal data may be processed for the following purposes.

Processing orders and payments

We use personal data to process purchases, manage orders, arrange delivery, issue invoices and provide after-sales assistance.

The legal basis for this processing is the performance of the contract or the steps necessary to enter into a contract.

Customer support

We process information provided through email or other support channels to respond to questions, requests, repairs, warranty matters and other customer-service enquiries.

The legal basis may be the performance of a contract, steps taken at the customer’s request before entering into a contract, compliance with legal obligations or our legitimate interest in providing and managing customer support, depending on the specific request.

Legal and accounting obligations

We may process and retain personal data where necessary to comply with tax, accounting, legal, regulatory or other mandatory obligations.

The legal basis is compliance with a legal obligation.

Website security and fraud prevention

Personal data and technical information may be processed to maintain website security, prevent fraudulent activity, protect payment transactions and detect abuse.

This may include security services and fraud-prevention technologies provided by third parties.

The legal basis is our legitimate interest in maintaining the security and integrity of our website and services and, where applicable, compliance with legal obligations.

Newsletter and product communications

If you subscribe to the Arcaico newsletter, we will use your email address to send newsletters, product announcements and other communications for which you have given consent.

The legal basis is your consent.

You may withdraw your consent at any time by using the unsubscribe mechanism included in the relevant communication or by contacting:

news@arcaico.eu

Your withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

  1. Payments

Payments made through the Arcaico online store are processed using third-party payment providers, including PayPal and the payment methods made available through PayPal Payments.

Payment providers may receive information necessary to process and secure the transaction, including transaction details and information associated with the payment.

Arcaico does not normally have access to the customer’s complete payment card details.

Payment providers process personal data according to their own privacy notices and applicable terms.

  1. Shipping and Delivery

To fulfil an order, we may provide necessary customer information to shipping and logistics providers.

This information may include the recipient’s name, delivery address, telephone number and other information necessary for delivery.

The data is shared only to the extent necessary to fulfil the relevant service.

  1. Service Providers and Data Recipients

Personal data may be processed by service providers acting on our behalf, where necessary for the operation of the website and business.

Depending on the services actually used, these may include:

  • website hosting and infrastructure providers;
  • payment providers;
  • shipping and logistics providers;
  • email and communication service providers;
  • technical and security service providers;
  • accounting, tax and professional advisers;
  • public authorities and other entities where required by law.

Where a third party processes personal data on our behalf, the relationship will be governed by the applicable data-protection requirements.

  1. International Data Transfers

Some service providers used by Arcaico Instruments may process personal data outside the European Economic Area.

Where personal data is transferred to a country outside the EEA, Arcaico will rely on an applicable legal transfer mechanism, such as an adequacy decision, Standard Contractual Clauses or another mechanism recognised under applicable data-protection law.

Where relevant, further information concerning the specific transfer mechanism can be requested from:

support@arcaico.eu

The GDPR requires information about whether personal data is transferred outside the EU/EEA and the safeguards used for such transfers.

  1. Website Cookies and Similar Technologies

The website may use cookies and similar technologies that are necessary for the operation of the website, shopping cart, checkout, payment processing and security.

Additional cookies or tracking technologies may be used where applicable.

Their use is described separately in our Cookie Policy.

Where consent is required by applicable law, non-essential technologies will be activated only after the required consent has been obtained.

  1. Embedded and Third-Party Content

The website may contain content or functionality provided by third parties, such as video platforms, payment providers, security services or other external services.

When you interact with such content or functionality, the relevant third party may process information according to its own privacy policy.

Where applicable, such technologies will be subject to the consent requirements described in our Cookie Policy.

  1. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected and processed.

Different retention periods may apply depending on the nature of the data and the purpose of processing.

In particular:

  • order and transaction information may need to be retained for statutory accounting, tax and legal purposes;
  • customer-support communications may be retained for as long as reasonably necessary to manage the request, contractual relationship or potential claims;
  • newsletter data is retained while the subscriber remains subscribed, unless a longer retention is required or permitted by law;
  • technical and security information is retained for the period reasonably necessary for security, investigation and system-management purposes.

Where applicable, personal data is deleted or anonymised when it is no longer required, subject to legal obligations and the establishment, exercise or defence of legal claims.

  1. Data Security

Arcaico Instruments takes appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

Access to customer information is limited to people and service providers who need it for legitimate business purposes.

No method of transmission or storage can guarantee absolute security, but we take reasonable measures to protect the information we process.

  1. Your Rights

Under applicable data-protection law, you may have the right to:

  • obtain confirmation as to whether your personal data is being processed;
  • access your personal data;
  • request correction of inaccurate or incomplete data;
  • request deletion of personal data where the legal requirements are met;
  • request restriction of processing;
  • object to certain processing activities;
  • receive personal data in a structured, commonly used and machine-readable format where the right to portability applies;
  • withdraw consent where processing is based on consent.

These rights are subject to applicable legal limitations. For example, the right to erasure is not absolute where continued retention is required by law or necessary for the establishment, exercise or defence of legal claims.

To exercise your rights, contact:

support@arcaico.eu

We may request information reasonably necessary to verify your identity before responding to a request.

Under the GDPR, requests concerning data-subject rights should generally be answered without undue delay and, in principle, within one month.

  1. Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data-protection supervisory authority.

For Italy, the relevant authority is:

Garante per la protezione dei dati personali
https://www.garanteprivacy.it

This does not prevent you from exercising any other rights or remedies available under applicable law.

  1. Automated Decision-Making and Profiling

Arcaico Instruments does not currently intend to make decisions producing legal or similarly significant effects on individuals solely through automated decision-making or profiling.

If this changes, the relevant information will be updated in accordance with applicable law.

  1. Changes to This Privacy Policy

This Privacy Policy may be updated when necessary to reflect changes in our services, website functionality, payment providers, technologies or applicable legal requirements.

The date shown at the beginning of this document indicates when the policy was last updated.

  1. Contact

For privacy-related questions or requests:

support@arcaico.eu

For order-related communications:

orders@arcaico.eu

For newsletter-related communications:

news@arcaico.eu